Terms of Service

These Terms of Service are an agreement between you and Appollan ("Appollan", "we", "us" or "our"). Appollan is operated from Kenya. Our full registered business name, registration number and address will be stated here once registration is complete.

By creating an account, accepting these terms during sign-up, or paying for a plan, you agree to these terms. If you don't agree, please don't use the service.

These documents also form part of your agreement with us: the Privacy Policy, the Cancellation Policy, the Application Authorization and the Cookie Policy. If they conflict, these terms apply, except where the Privacy Policy describes how we handle your personal information.

Appollan provides job application support for job seekers targeting roles in the United States and Canada. What is included depends on your plan, as described on our pricing page at the time you subscribe:

• Specialist plans: a dedicated application specialist researches suitable roles, tailors your resume and cover letters from your real information, completes and submits applications, uses a dedicated job-search mailbox for employer communication, and tracks every application in your dashboard.
• The AI plan (when offered): we prepare tailored application materials for jobs you choose, with automated checks. No specialist is assigned, no job-search mailbox is created, and you submit the applications yourself using your own email.

Appollan provides application support only. We are not an employer, staffing agency, recruiter, career counsellor, lawyer or immigration adviser, and we do not make hiring decisions or give legal or immigration advice.

You must be at least 18 years old and legally able to enter into this agreement. The service is for individuals managing their own job search: you may not use it on behalf of another person, or to apply for jobs in anyone else's name.

We may decline to take on a client, for example when we don't have specialist capacity or can't offer useful help for the roles or locations you want. When we can't take new clients, we offer a waitlist instead.

You can create an account with your email address or by signing in with Google. You are responsible for keeping your sign-in details secure and for activity under your account. Tell us immediately at support@appollan.com if you believe someone else has accessed it.

One account per person. Accounts can't be shared or transferred.

You must provide accurate, complete and truthful information, including your experience, education, certifications and work authorization, and keep it up to date. Everything we submit is based on what you tell us, so inaccurate information can lead to applications an employer later rejects or withdraws.

You confirm that you have the right to share the documents and information you give us, including any references' contact details, and that they don't contain anyone else's personal information without permission.

You are responsible for steps only you can perform, such as assessments, interviews, background checks, identity verification and providing sensitive identifiers, and for responding to employers who contact you.

On the AI plan, you review the prepared materials and decide whether to submit them. You are responsible for what you submit.

Hiring decisions are made solely by employers. Appollan does not guarantee interviews, job offers, employment, salary, immigration outcomes or any other result. Our commitment is to deliver the application work included in your plan.

To protect you and the employers you apply to, we will not:

• fabricate, exaggerate or misrepresent your qualifications, experience, education, certifications or work authorization;
• add hidden text, or wording written to manipulate automated screening tools, to your materials;
• apply to roles outside your stated preferences or eligibility, or ignore your approval settings;
• answer questions we don't have accurate information for, or answer voluntary demographic questions for you unless you tell us how;
• take assessments, tests or interviews on your behalf;
• ask for or store your Social Security Number, Social Insurance Number, bank account details, or passwords to your personal accounts;
• sign in to your personal email or social media accounts, including LinkedIn.

On specialist plans, we create a dedicated email account for your job search when your plan starts. We use it to create employer portal accounts and to receive employer communications, which appear in your dashboard and are forwarded to your personal email.

You and your specialist can both reply to employers from this mailbox. Every reply records who wrote it, and you can see this in your dashboard. Your specialist will only send messages that relate to your applications, and won't accept or decline an offer, agree to an interview time, or make a commitment on your behalf without your instruction.

The mailbox is for your job search only. When your service ends, we hand it over to you: we send you a list of the employer portal accounts created for you and instructions for resetting their passwords, and forwarding continues for up to 12 months before the mailbox is closed.

During setup you choose how applications are approved: we apply automatically to roles that match your preferences, apply only when a role meets your must-have criteria, or send each recommended job for your approval first. You can change this at any time in your dashboard, and the change applies to applications not yet started.

You can also add jobs you've found yourself. We'll apply to them where they fit your eligibility and the employer permits it.

• Plans are billed monthly, in US dollars, in advance, and renew automatically each month until you cancel.
• On specialist plans, an application counts toward your plan when it is submitted to an employer. On the AI plan, an application counts when its materials are prepared for you.
• Unused applications don't roll over, with one exception: if we submit fewer applications than your plan includes in a billing period for reasons within our control, the shortfall is added to your next period.
• How many applications we can submit depends on there being suitable open roles that match your preferences and eligibility. If your preferences are very narrow, we'll tell you and suggest changes; a shortfall caused by narrow preferences, by waiting for your approval, or by waiting for information we've asked you for is not within our control.
• Payments are processed by third-party providers (currently Paystack and PayPal), and their terms also apply. We never see or store your full card details.
• If a payment fails, we'll let you know and you can update your payment method from your dashboard. If it isn't resolved, we may pause work on your applications until it is, and end the subscription if it remains unpaid.
• If you pay us another way, such as by bank transfer or M-Pesa, we start a plan for the number of months you paid for. It doesn't renew automatically.
• Prices can change, but never during a period you've already paid for. Existing subscribers will be told at least 30 days before a new price applies to them, and can cancel before it does.
• Prices don't include any taxes that may apply where you live. Where we are required to charge tax, it will be shown before you pay.

You can cancel at any time. Cancellation stops future charges, and service continues until the end of the current paid billing period. If you cancel before your first application has been submitted (or, on the AI plan, prepared), you are entitled to a full refund of your first payment. After that, fees for the current billing period are non-refundable, unless applicable law requires otherwise. See the Cancellation Policy for details.

We use automated checks, and where enabled AI services from OpenAI or Anthropic, to compare your materials against a job's requirements, to suggest a career profile from your CV, to reword your own descriptions on the AI plan, and to answer questions on our website. Your name and contact details are removed before anything is sent to an AI service.

AI can make mistakes. Rewording is checked against your original material, and wording that adds anything new is replaced with your own words. On specialist plans, a person reviews materials before they are submitted. Answers from the website assistant are general information about Appollan, not advice, and our published pages and these terms take precedence over anything it says.

Applications are subject to the terms, requirements and policies of each employer and job platform. Some platforms don't permit third-party assistance; in those cases we won't apply on your behalf, or we'll ask you to complete the step yourself. We apply mainly through company career sites and applicant tracking systems.

We aren't responsible for how employers or platforms handle your application or your information once submitted. Their own privacy policies apply.

The Appollan browser extension is optional. It lets you save jobs to your account and, if you turn it on, fill empty fields on application forms with details from your profile. It never submits a form; you check what it filled and submit it yourself. The Privacy Policy explains exactly what it reads and sends.

You agree not to:

• use the service for anything unlawful, or to apply for jobs using false information;
• use the job-search mailbox for anything other than your job search;
• try to access other clients' information, probe or disrupt our systems, or get around security or usage limits;
• copy, scrape, resell or reverse-engineer the service;
• harass, threaten or abuse our team.

You keep ownership of the information and documents you give us. You give us permission to use, copy and adapt them only to provide the service to you, as described in the Privacy Policy.

The resumes, cover letters and other materials we prepare for you are yours to use for your job search, during and after your service, with no further charge.

We will only publish a review or testimonial from you if you have given it to us and agreed to its publication. You can ask us to remove it at any time.

The Appollan website, software, name and logo belong to us. These terms don't give you any rights to them beyond using the service.

We may suspend or end your service if you seriously or repeatedly break these terms, give us false information, use the service fraudulently, or abuse our team. Where reasonable, we'll warn you first and give you a chance to fix the problem.

If we end your service for a reason that isn't your fault, such as no longer offering your plan, we'll refund the unused part of your current billing period.

When service ends, the Privacy Policy explains what happens to your information, and section 8 explains the mailbox handover.

We provide the service with reasonable care and skill. Except as stated in these terms, and to the extent the law allows, we don't make other promises about the service, including that every employer will receive or read an application, or that job listings from third parties are accurate or still open.

To the maximum extent permitted by law, Appollan is not liable for indirect or consequential losses, such as lost earnings or lost opportunities, and our total liability for any claim relating to the service is limited to the fees you paid in the three months before the claim arose.

Nothing in these terms limits liability that can't legally be limited, such as for fraud, or removes rights you have under the consumer protection laws of the place where you live.

If you have a problem, please contact support@appollan.com first. Most issues can be settled quickly, and we'll try to resolve any complaint within 30 days.

These terms are governed by the laws of Kenya. If you live in Canada, the United States or elsewhere, you also keep the protection of any mandatory consumer laws of the place where you live, and nothing in these terms prevents you from bringing a claim in the courts where you live if those laws give you that right.

We may update these terms as the service changes or the law requires. For material changes, we'll notify active clients by email at least 30 days before they take effect. If you don't agree, you can cancel before the changes apply. Each version is dated and numbered, and we record which version you accepted.

General questions: hello@appollan.com. Existing clients: support@appollan.com. Privacy: privacy@appollan.com.