Cancellation Policy

You can cancel your plan at any time from Billing in your dashboard, or by emailing support@appollan.com. There are no long-term contracts and no cancellation fees.

You won't be charged again. Your specialist continues working until the end of the billing period you've already paid for. After that, your dashboard stays available in read-only mode, your job-search mailbox is handed over to you with forwarding for up to 12 months, and your documents are deleted 90 days after service ends unless you ask us to delete them sooner.

Full refund of your first payment if you cancel before your first application is submitted (on the AI plan, before your first application is prepared). After that, the current billing period is non-refundable. If we fall short of your plan's application volume for reasons on our side, the shortfall carries over to your next billing period.

If we end your service for a reason that isn't your fault, we refund the unused part of your current billing period.

Nothing in this policy limits any refund or cancellation rights you have under the consumer protection laws of the place where you live.

Email support@appollan.com from the address on your account. Refunds go back to the payment method you used. We aim to start a refund within 5 business days; how long it takes to reach you depends on your bank, card issuer or PayPal.

If you paid by bank transfer, M-Pesa or another way outside our checkout, your plan runs for the months you paid for and then ends; it doesn't renew. The same refund rules apply.

We'll email you and you can update your payment method from Billing. Until the payment goes through, we may pause work on new applications. If it isn't resolved, the subscription ends and nothing more is charged.